TERMS & CONDITIONS

State of Articles:
All our candleholders are original from the period circa 1800 to circa 2000 which means our products are not new. Our products are in very good to good used condition. Any exception, damage, etc. will be mentioned in the article description. For any extra information about specific items it is always possible to contact us by email.

Product Availability:
Our availability information is updated regularly, but it is possible that in some instances an item may become unavailable between updates. Although Candlepower-design updates the website frequently it can happen that a product is already sold. We will try to minimalise this inconvenience.

Prices:
All prices on Candlepower-design's website are in Euro’s and exclude any packaging or shipping cost. Candlepower-design has the right to change prices due to currency fluctuations without prior notice.

Ordering:
When ordering products Candlepower-design will not be using your personal information for any commercial purposes or selling them to any third party.

Payment:
For all products the payment has to be received before Candlepower-design can ship or send any products. After order and price confirmation from Candlepower-design; payment in Euro is accepted through the following methods:
* By bank transfer to the bank account as stated.
* By Paypal through registered email. Please note a surcharge of 2% will be added for using Paypal.

Sending:
Candlepower-design is able to send candleholders worldwide from our address to the customers address or to a nearby ensemble place for shipment, depending on the preference and wishes of the customer. All our shipment is done by official shipping company's specialized in transport over land, sea or by air. Any shipment is done in consultancy with the customer. All costs for shipping and sending products as well for an optional insurance will be charged to the customer. All risks for shipping or sending products will be customers responsibility.

Insurance:
Goods are insured on request.

Packing:
All our Candlepower-design products are well and professionally packed according to industry standards, depending on how the product will be sent or shipped.
All costs for packing will be charged to the customer.

Returns and refunds:
We describe our items online to our best intentions. If for some reason, you are unhappy with a product that you have ordered online, you can return the product within 14 days of receipt, just stating the reason. This info is needed for our customer feedback statistics. Under all circumstances the product should be in the same condition as when you bought the product.
Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you. Once we received the goods back we will credit the money back to your account.

Lost or damaged:
Candlepower-design will make every effort to ensure your items arrives safely at it's destination. In case of any of damaged or lost items due to sending or shipping please report immediately by emailing to Candlepower-design. All claims for damage or loss must be accompanied with a statement from the local shipping or sending company's office.

Guarantee:
Candlepower-design sell's only products which are in good condition: any inconsistencies are mentioned in the description. When purchase agreement is final, the customer agrees on the state or condition of the items at the time of buying. If there are any complaints please inform us in writing including a copy of your invoice.

Disclaimer:
Candlepower-design makes no representations or warranties about the accuracy, completeness or suitability for any purpose of:

  • the information contained in the documents and related graphics published in this site or any of the products of whatever nature details of which appear on this site.
  • the information contained in this site may contain technical inaccuracies or typographical errors.

All liability of Candlepower-design howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Explanation Condition of goods and scale used.


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